Shipping Policy
We work hard to get your order carefully packed, shipped, and on its way to you as quickly and reliably as possible. Please review the information below for details about order processing, shipping, tracking, delivery, and international shipments.
Getting Your Order to You
Once your order is placed, our team begins preparing it for shipment. Shipping and delivery times may vary depending on your location, shipping method, product availability, carrier conditions, holidays, weather, and other circumstances outside our control.
Order Processing
Orders are processed during our regular business days before being handed to the shipping carrier.
Shipping Options
Available shipping methods and rates are displayed at checkout based on your order and destination.
Order Tracking
Tracking information will be provided once your order has shipped and tracking becomes available.
Delivery Times
Delivery estimates depend on the destination, shipping service, and carrier and are not guaranteed.
From Checkout to Your Door
Order Placed
Your order is received and an order confirmation is sent to the email address provided at checkout.
Order Processed
Our team prepares your items and securely packages your order for shipment.
Order Shipped
Your package is transferred to the selected carrier and tracking information becomes available.
Delivered
Your carrier delivers the package to the shipping address provided with your order.
Domestic Shipping
We ship orders throughout the United States using available carrier and service options. Shipping methods and applicable charges are presented at checkout before your order is completed.
Estimated delivery times begin after your order has been processed and shipped. Carrier delays, weather, holidays, incorrect addresses, high shipping volumes, and other circumstances outside our control may affect delivery times.
- Shipping rates are calculated and displayed at checkout.
- Delivery estimates vary depending on destination and shipping method.
- Orders may arrive in separate packages when items are shipped separately.
- A tracking number will be provided when available.
International Shipping
International shipping may be available to select destinations. Available destinations, shipping services, and applicable shipping rates are displayed during checkout.
International shipping charges paid at checkout do not include customs duties, import taxes, brokerage fees, customs clearance charges, or other fees imposed by the destination country.
All applicable customs duties, taxes, brokerage fees, import fees, and other destination-country charges are the sole responsibility of the recipient and must be paid by the recipient when required by the carrier, customs authority, or other applicable authority.
Recipient Responsibility
- International delivery times vary by destination, carrier, and customs processing.
- Customs processing may cause additional delays that are outside our control.
- Customs duties, import taxes, brokerage fees, and other destination-country charges are not included in our shipping charges.
- The recipient is responsible for paying all applicable customs duties, taxes, and import-related charges.
If an international shipment is refused, abandoned, or otherwise returned to us because the recipient declines or fails to pay applicable customs duties, taxes, brokerage fees, or other charges, the customer will be responsible for all costs associated with the return shipment.
This includes, but is not limited to, return shipping charges, customs duties, import or export taxes, brokerage fees, customs clearance charges, carrier handling fees, storage charges, and any other fees incurred by us or the carrier during the return process.
Any applicable amounts may be deducted from the customer's refund or otherwise charged to the customer.
Refusal or failure to accept an international shipment does not constitute a cancellation of the order and does not waive the customer's responsibility for applicable return-related charges.
We recommend that international customers check with their local customs authority before placing an order to understand the potential duties, taxes, and import requirements applicable to their destination.
Shipping Costs
| Shipping Type | Availability | Rate | Estimated Delivery |
|---|---|---|---|
| Standard Shipping | United States | Calculated at checkout | Carrier estimate |
| Expedited Shipping | Where available | Calculated at checkout | Carrier estimate |
| International Shipping | Selected destinations | Calculated at checkout | Varies by destination |
Shipping rates and available services are determined at checkout based on your shipping address, order size, weight, and available carrier options.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation and tracking information when available.
Please allow some time for the carrier's tracking system to update after the package has been picked up. Tracking information may not appear immediately.
Delays, Lost & Damaged Packages
Carrier Delays
Delivery dates provided by carriers are estimates and may be affected by weather, holidays, operational issues, high shipping volumes, customs processing, or other circumstances.
Lost Packages
If tracking indicates that your package has been delivered but you cannot locate it, please first check with household members, neighbors, building management, and the carrier.
If you still cannot locate your package, please contact us and provide your order number and tracking information so we can assist you.
Damaged Packages
If your package arrives damaged, please retain the original packaging and contact us as soon as possible.
Photos of the package, shipping label, packaging, and damaged items may be requested to assist with an investigation or carrier claim.
Address Changes
Please carefully review your shipping address before completing your order.
If you need to correct or change your shipping address after placing an order, contact us as soon as possible.
Address changes cannot be guaranteed once an order has entered processing or has been shipped.
PO Boxes & Military Addresses
Shipping availability to PO Boxes, APO, FPO, and other special addresses may depend on the shipping service selected and the destination.
If a shipping method is not available for your address, the available options will be shown during checkout.
Shipping FAQ
When will my order ship?
How long will delivery take?
Where can I find my tracking number?
Can I change my shipping address after placing an order?
Do you ship internationally?
Are customs duties and taxes included?
What happens if I refuse an international shipment?
What should I do if my package is damaged?
What if my package says delivered but I cannot find it?
Need Help With Your Shipment?
If you have questions about an order, shipping status, delivery, tracking, or an international shipment, our team is happy to help.
Contact Us