Returns & Refund Policy
We want you to be satisfied with your purchase. Please review the information below for details about return eligibility, exchanges, refunds, damaged or incorrect items, and international shipments.
Our Return Policy
Before sending any merchandise back, please review the requirements below and contact us if you have questions about whether your order qualifies for a return or exchange.
Return Requests
Return requests must be submitted within the applicable return period and meet the requirements of this policy.
Item Condition
Merchandise must meet the applicable condition requirements before a return can be approved.
Refunds
Approved refunds are generally issued to the original payment method used for the purchase.
Need Help?
Contact our team before returning an item if you are unsure whether it qualifies.
When Can I Return an Item?
To be eligible for a return, merchandise must meet the requirements of this policy and must be returned within the applicable return period.
- The item must be within the applicable return period.
- The merchandise must meet the required condition for return.
- Original packaging, tags, accessories, and documentation should be included where applicable.
- Proof of purchase or the original order information may be required.
Do not send merchandise back without first following the return instructions provided by our team. Unauthorized returns may experience delays in processing.
Condition of Returned Merchandise
Returned merchandise must be in the condition required under this policy. Items that have been used, damaged, altered, washed, modified, or otherwise returned in a condition that prevents resale may not qualify for a refund.
Items should include their original packaging, tags, accessories, and other components where applicable.
Certain sporting equipment, protective equipment, uniforms, apparel, customized products, and hygiene-sensitive items may have additional return restrictions.
Items That May Not Be Returnable
Certain products may not qualify for return because of their condition, customization, hygiene considerations, or other product-specific restrictions.
- Personalized or customized items, unless defective or otherwise covered by applicable law.
- Items that have been altered or modified.
- Items that have been used beyond the condition permitted under this policy.
- Items damaged as a result of improper use, care, handling, alteration, or modification.
- Products specifically identified as final sale or non-returnable.
How to Request a Return
Contact Us
Contact our customer service team with your order number and information about the item you would like to return.
Return Approval
We will review your request and provide return instructions if the merchandise qualifies.
Send the Item
Package the merchandise securely and ship it according to the instructions provided by our team.
Inspection & Resolution
Once received, the merchandise may be inspected before the applicable refund, exchange, replacement, or other resolution is processed.
Return Shipping Costs
Unless otherwise stated, return shipping arrangements and costs may depend on the reason for the return.
For customer-requested returns, the customer may be responsible for applicable return shipping costs.
If an item was received damaged, defective, incorrect, or otherwise qualifies for a company-covered return, please contact us before shipping the item back.
Exchanges & Replacement Items
If you need a different size, color, model, or product, please contact us before returning your order.
Exchange availability depends on inventory at the time the request is processed.
If the requested replacement is unavailable, we may offer another applicable resolution.
How Refunds Work
Once an approved return has been received and processed, the applicable refund will generally be issued to the original payment method used for the purchase.
The amount and eligibility of any refund will depend on the applicable return terms, the condition of the merchandise, and the reason for the return.
The time required for the refund to appear in your account may vary depending on your payment provider or financial institution.
What Happens After We Receive Your Return?
Return Received
Your returned package arrives at our facility.
Inspection
The merchandise is reviewed for return eligibility and condition.
Refund Processed
An approved refund is processed to the original payment method.
Payment Provider
Your bank or payment provider completes the refund process.
Original Shipping Costs
Refunds of original shipping charges depend on the reason for the return and the applicable terms of the order.
Customer-requested returns may not qualify for reimbursement of original shipping charges.
If you believe your order was damaged, defective, incorrect, or otherwise qualifies for a shipping-related reimbursement, please contact us before returning the merchandise.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, incorrect, or different from what you ordered, please contact us as soon as possible.
Please include your order number and, where appropriate, photographs of the item, packaging, shipping label, and other relevant information.
We will review the issue and determine the appropriate resolution, which may include a replacement, exchange, repair, refund, or other applicable solution.
Refused or Unclaimed International Shipments
Customs duties, import taxes, brokerage fees, customs clearance charges, and other destination-country charges are not included in our international shipping charges. These amounts are the responsibility of the recipient.
If the recipient refuses, declines, abandons, or fails to accept an international shipment because of customs duties, taxes, brokerage charges, or for any other reason after the order has been shipped, the customer remains responsible for the shipment and all costs associated with its return.
Such costs may include return shipping charges, customs duties, import or export taxes, brokerage fees, customs clearance charges, carrier handling fees, storage fees, and any other applicable charges incurred during the return process.
Where permitted, these costs may be deducted from any refund due to the customer. If the costs exceed the available refund amount, the customer may remain responsible for the outstanding balance.
Refusal or failure to accept an international shipment does not constitute a cancellation of the order and does not waive the customer's responsibility for applicable return-related charges.
Keep Your Return Tracking Information
If you return an item using a shipping carrier, we strongly recommend retaining your shipping receipt and tracking information until your return has been received and processed.
Tracking information may be required if a returned package is delayed, lost, or otherwise cannot be located.
Returns & Refunds FAQ
How do I start a return?
Can I return an item that I have used?
How long does a refund take?
Can I exchange an item?
What if I received the wrong item?
What if my item arrived damaged?
Can I return a customized product?
Will I receive a refund for shipping charges?
What happens if I refuse an international package?
Are customs duties and taxes refundable?
Questions About a Return?
Need help with a return, exchange, refund, damaged item, or international shipment? Our team is here to help.
Contact Us